This Privacy Policy describes how KickOff OS ("KickOff OS", "we", "us", or "our") collects, uses, discloses, and safeguards information when you visit kickoff-os.com, use our mobile or in-venue applications, or otherwise interact with our services (collectively, the "Services"). By using the Services you agree to the terms of this Policy. If you do not agree, please do not use the Services.
1. Information We Collect
Information you provide
- Account details: name, email, password, venue name and address, country.
- Billing information processed by our payment processor (we do not store full card numbers).
- Display name, avatar selection, country flag, votes, chat messages, and other content you submit while using the live fan experience.
- Support requests and correspondence you send to us.
Information collected automatically
- Device and browser data: IP address, device type, operating system, browser type, language.
- Usage data: pages viewed, features used, timestamps, referring URLs, session identifiers.
- Cookies, local storage, and similar technologies used to keep you signed in, remember preferences, and measure performance.
Information from third parties
- Authentication providers (e.g. Google) when you sign in via OAuth.
- Payment processors confirming transaction status.
- Analytics and error reporting services.
2. How We Use Information
- Provide, operate, maintain, and improve the Services.
- Authenticate users and protect against fraud, abuse, and unauthorized access.
- Process subscriptions and send transactional emails (receipts, password resets, alerts).
- Display live votes, chat, and leaderboards inside venues.
- Respond to support requests and communicate service updates.
- Comply with legal obligations and enforce our Terms of Use.
- Aggregate and anonymize data for analytics and product development.
3. Legal Bases (EEA / UK Users)
Where the GDPR or UK GDPR applies, we process personal data on the following legal bases: performance of a contract, legitimate interests (operating and securing the Services), consent (where required, such as marketing), and compliance with legal obligations.
4. Sharing of Information
We do not sell personal information. We share information only as described below:
- Service providers that host infrastructure, process payments, send emails, monitor errors, and provide analytics, bound by confidentiality and data-processing agreements.
- Venue operators: if you participate as a guest at a venue, aggregated and limited identifiers (display name, avatar, country, votes, chat) are visible to that venue and other guests in the same session.
- Legal and safety: to comply with law, valid legal process, or to protect the rights, property, or safety of KickOff OS, our users, or others.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets.
5. International Transfers
We operate globally and may transfer information to countries other than your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses.
6. Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Live chat and vote data may be deleted or anonymized after a match session ends. Account records are retained for the life of the account and a reasonable period thereafter.
7. Security
We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, role-based access controls, and row-level security on our database. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction (including the EEA, UK, California, and other regions with comprehensive privacy laws), you may have rights to access, correct, delete, port, restrict, or object to the processing of your personal information, and to withdraw consent. You can exercise these rights by contacting us at the address below. We will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with your local data protection authority.
9. Children
The Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.
10. Cookies
We use strictly necessary cookies to keep you signed in and to secure the Services, and optional cookies for preferences and analytics. You can control cookies through your browser settings. Disabling certain cookies may impair functionality.
11. Third-Party Links
The Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
12. Changes
We may update this Policy from time to time. The "Last updated" date above reflects the latest revision. Material changes will be communicated via the Services or by email where appropriate. Your continued use of the Services after changes take effect constitutes acceptance.
13. Contact
Questions about this Policy or your information may be sent to privacy@kickoff-os.com.